Privacy Policy
Al Shahi Furniture Upholstery ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly to us, such as when you fill out our contact or quote request form, call us, or message us on WhatsApp. This may include:
- Your name, phone number, and email address
- Details about the furniture, fabric or service you're enquiring about
- Your address, if you request a home visit, pickup, or delivery
- Photos of furniture you send us for a quote
We may also collect limited technical information automatically, such as your browser type, device, and pages visited, to help us understand how our website is used.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Schedule pickups, workshop visits, and deliveries
- Communicate updates about an order or service
- Improve our website and services
- Comply with legal obligations, where applicable
3. Sharing of Information
We do not sell your personal information. We may share limited information with trusted third parties who help us operate our business, such as delivery riders or payment processors, solely to complete the service you requested. We may also disclose information if required by law.
4. Cookies & Tracking
Our website may use basic cookies to remember your preferences and understand general site usage. You can disable cookies through your browser settings; some features of the site may not function as intended if you do.
5. Data Security
We take reasonable steps to protect the information you share with us from loss, misuse, or unauthorized access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
You may ask us to review, correct, or delete the personal information we hold about you at any time by contacting us using the details below. You may also opt out of promotional messages while still receiving order-related communication.
7. Children's Privacy
Our website and services are intended for adults seeking furniture upholstery services and are not directed at children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on this page with a revised "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at HR@alshahifurnitureupholstery.site or +971 52 521 7080.